Shipping policy
We're here to make your Swoollies experience as warm and wonderful as our products. Here's everything you need to know about getting your order and, if needed, sending it back.
📦 Shipping Information
Free Shipping on Every Order 🎉
That's right – completely free shipping on all UK orders, no minimum purchase required. Because we believe everyone deserves a little extra cosiness without the extra cost.
Fast Processing
We know you're excited to receive your Swoollies! We do our very best to dispatch orders the same day if placed before our 10 am cut-off time, or the next working day. You'll receive a confirmation email with tracking information as soon as your parcel is on its way.
Delivery Times
We ship all orders via Royal Mail Tracked services to ensure your parcel arrives safely.
- Standard Delivery: Typically 3-5 working days
- Tracking Included: Monitor your parcel every step of the way
UK Shipping Only
Currently, we ship exclusively within the United Kingdom. This means no customs delays, no unexpected fees – just straightforward delivery from us to yours.
📍 Track Your Parcel: Use the tracking number in your shipping confirmation email to follow your delivery with Royal Mail. We're always here if you need help!
Need Help? Contact Us
We're Here to Help 💌
Have a question we haven't answered? Need help with your order? We'd love to hear from you!
Email us: info@swoollies.co.uk
We typically respond within 24 hours, often much sooner. Your happiness is our priority!